Alcatel Contact
Center Distribution (CCdistribution) is a
new-generation ACD that provides a sophisticated
and reliable multimedia distribution system
capable of handling voice, e-mail and Web
interactions with supervisor control through
CCsupervision.
It is based on an innovative and patented
multimedia-handling model that makes multimedia
skill-based distribution easy to design
and manage.
Key Features:
» Multimedia blending through universal
queuing. » Service-based call-flow management. » Distributes calls to the most skilled
agents. » Virtual ACD networking capabilities
with multi-site management and
supervision.
Key Benefits:
» Comprehensive and flexible. » Unique distribution model regardless of media
type. » Blending capabilities for optimized agent
activity and productivity. » Easy to manage and design.
