|
|
Alcatel Contact
Center Agent (CCagent) is a desktop application
for use in Alcatel OmniPCX 4400-based contact
centers. It runs as either a visible toolbar
with other applications or invisibly when
integrated with other applications.
As an application, CCagent empowers agents
by providing them with full telephony and
session control. As a desktop toolkit,
it provides a set of high-level development
tools for desktop-telephony integration
of customer relationship management (CRM)
applications and enterprise resource planning
(ERP). |
|
|
| |
» Messaging-interworking services and full
IP homeworker.
» Advanced call monitoring; access to
personal and group statistics.
» Real-time availability of a selected
group in workgroup bar.
» Integration of third-party applications
via OLE, DE and ActiveX.
» Universal call-by-name using personal
directory.
» LDAP-compliant. |
|
| |
» Easy deployment and access.
» Increases personal productivity.
» Rich functionality.
» Low start-up costs. |
|
|
|
|
|
|
|
|
