Unified Communication Solutions
Today’s enterprises need to provide employees with the innovative technologies that will enable engagement, efficiency and collaboration. At the same time, businesses must work within budget and security constraints. Enterprise must consider factors such as total cost of ownership, long-term viability and integration with existing business applications and environments. Possessing in-depth knowledge and expertise to deploy such complex solutions with strategic OEMs partnerships in place, we also partner with customers in the earlier stages of design to understand their needs and propose comprehensive solutions.
Network Management Solutions
We have partnered with key OEMs to offer a wide portfolio of network management infrastructure products that run on industry standard operating systems and provide network management for IP telephony, LANs, wireless LANs (WLANs), WANs and MANs. We offer IP address management systems, not just for clear IP address management, but also to provide DNS, URI Mapping, Network Time Protocol (NTP) and Trivial File Transfer Protocol (TFTP) services.
We also offer Performance Management Software that is multi-vendor, multi-technology and is a performance management solution. It is a comprehensive, cost-effective package that provides both historical and near-real-time views into everything from complex contact centre transactions to VoIP traffic to mission-critical applications and network resources. The solution proactively monitors, measures and optimizes performance at every level of the IT operation.
Contact Centre and Enterprise Applications
In today's competitive environment, the prime focus of contact centres is ensuring customers receive resolution to their queries during their first contact. From a contact centre agent’s viewpoint, a fully integrated back office and multi-channel capability enables the job to be much more empowering as making intelligent choices and decisions to customers becomes easier.
For years, we have successfully developed and deployed rich call management solutions (Voice Inbound, outbound, IVR, Web Chat, Video Chat, email, SMS, WFM etc.) that route customer interactions to the most skilled agents.
We have partnered with leading OEMs to offer Voice recording solutions. The offerings include all types of call recording like Extension side (TDM & IP) and Trunk side (PSTN , ISDN & IP) and provide detailed reporting to comply with the needs of any organization.